KRC Garden

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‌Last Updated: May 26, 2026‌

‌PRIVACY POLICY‌

KRC Lawn Care and Snow Removal Inc., doing business as KRC Garden (“we,” “us,” “our,” or “Company”), operates the website www.krcgarden.com (the “Site”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of our customers and Site visitors (“you,” “your”).

By accessing our Site, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Site immediately.

Our Commitment
At KRC Garden, we understand that gardening is a personal and often passionate endeavor. We are similarly passionate about protecting the personal details you share with us. We strive to be as transparent and sturdy in our data handling practices as our heavy-duty, rust-resistant trowels are in your garden beds. This Privacy Policy outlines our approach to data privacy, reflecting our commitment to eco-friendly and sustainable business practices.

‌1. Information We Collect‌

We collect information that you provide directly to us, as well as information collected automatically when you use our Site.

‌1.1 Information You Provide Voluntarily‌

  • ‌Account Information:‌ When you create an account on “My account,” we collect your name, email address, password, and optionally, your shipping and billing addresses.
  • ‌Order Information:‌ When you “Add to cart” and proceed to “Checkout,” we collect information necessary to process your transaction. This includes your name, billing address, shipping address, phone number (like our customer service line at +1 905 299 5495), email address, and payment details (processed securely by our third-party payment processors—we do not store full credit card numbers on our servers).
  • ‌Communication Information:‌ When you contact our customer service via email at fernwick@krcgarden.com, our “About” or “Contact us” forms, or by phone, we collect your name, email address, phone number, and the content of your message.
  • ‌Marketing Preferences:‌ If you subscribe to our newsletter or marketing emails, we collect your email address.
  • ‌Product Reviews and Testimonials:‌ If you submit a review, testimonial (“Our Testimonials”), or other user-generated content, we collect the content you provide and may associate it with your name or username.

‌1.2 Information Collected Automatically‌

  • ‌Device and Log Data:‌ When you visit the Site, our servers automatically record information such as your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits.
  • ‌Cookies and Tracking Technologies:‌ We use cookies, web beacons, and similar technologies to enhance your experience, analyze Site traffic, and personalize content. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings. Disabling cookies may limit the functionality of our Site.

‌1.3 Information from Third Parties‌
We may receive information about you from third-party services, such as payment processors (to confirm payment completion), shipping carriers (to update delivery status), and analytics providers (like Google Analytics).

‌2. How We Use Your Information‌

We use the information we collect for the following business and operational purposes:

  • ‌To Fulfill Your Orders:‌ To process and ship your orders for our “curated selection of durable, eco-friendly gardening gear,” send order confirmations and shipping updates, and handle returns or refunds as per our “Shipping Refund” policy.
  • ‌To Provide Customer Support:‌ To respond to your inquiries, requests, or “silly questions,” and provide troubleshooting and general support.
  • ‌To Communicate With You:‌ To send you administrative messages (e.g., account verification, policy changes), respond to your comments, and with your consent, send you marketing communications about new products (like “NEW ARRIVALS”), promotions, or gardening tips to help you “Grow Better” and “Nurture your green space better.”
  • ‌To Improve Our Site and Services:‌ To analyze how customers interact with our Site (“Shop” pages, product listings), understand user preferences, monitor Site performance, and develop new features and products, ensuring we provide “Premium Gardening tools” and a premium shopping experience.
  • ‌For Security and Fraud Prevention:‌ To detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and safety of KRC Garden, our customers, and others.
  • ‌For Legal Compliance:‌ To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

‌3. How We Share Your Information‌

We do not sell your personal information. We may share your information in the following limited circumstances:

  • ‌Service Providers:‌ We share information with trusted third-party vendors who perform services on our behalf (“Our Link”), such as:
    • Payment processors (e.g., Stripe, PayPal).
    • Shipping and logistics partners (e.g., FedEx, UPS, Canada Post) to deliver your Wide Blade Garden Trowel or Vintage Glass Plant Mister.
    • Email marketing and communication platforms.
    • Website hosting and analytics providers.
      These parties are contractually obligated to handle your data securely and only for the purposes we specify.
  • ‌Legal Requirements:‌ We may disclose information if required by law, subpoena, or other legal processes, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
  • ‌Business Transfers:‌ In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all of our assets, your information may be transferred as part of that transaction.
  • ‌With Your Consent:‌ We may share information for other purposes with your explicit consent.

‌4. Data Retention‌

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. For example, we retain order information to comply with tax laws and for warranty purposes. When we no longer need your information, we will securely delete or anonymize it.

‌5. Your Rights and Choices‌

Depending on your location (e.g., under GDPR for EU residents, or CCPA/CPRA for California residents), you may have certain rights regarding your personal data:

  • ‌Access and Portability:‌ You can request access to or a copy of the personal data we hold about you.
  • ‌Correction:‌ You can update your account information by logging into “My account.” You can also request correction of inaccurate data.
  • ‌Deletion:‌ You can request deletion of your personal data, subject to certain legal exceptions.
  • ‌Opt-Out of Marketing:‌ You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in any email or contacting us.
  • ‌Cookie Controls:‌ You can adjust your browser settings to refuse cookies.

To exercise these rights, please contact us at ‌fernwick@krcgarden.com‌. We will respond to your request in accordance with applicable law. We may need to verify your identity before fulfilling a request.

‌6. Data Security‌

We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction, akin to the “weatherproof” and “rust-resistant” qualities of our best-selling plant labels and watering cans. These measures include SSL encryption on our Site, secure payment gateways, and access controls.

However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account password confidential.

‌7. International Data Transfers‌

Our company is based in Canada, and our services are hosted there. If you are accessing our Site from outside Canada, please note that your information may be transferred to, stored, and processed in Canada, where data protection laws may differ from those in your jurisdiction. By using our Site, you consent to this transfer, storage, and processing.

‌8. Children’s Privacy‌

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us. If we learn we have collected personal information from a child without verification of parental consent, we will delete it.

‌9. Third-Party Links‌

Our Site may contain links to other websites not operated by us, such as social media platforms. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any website you visit.

‌10. Changes to This Privacy Policy‌

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other reasons. The “Effective Date” and “Last Updated” date at the top will indicate when it was revised. If we make material changes, we will notify you by posting the updated policy on the Site and/or by email. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

‌11. Contact Us‌

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

‌KRC Lawn Care and Snow Removal Inc. (dba KRC Garden)‌
7092 McNiven,
Campbellville, ON L0P 1B0,
Canada
Email: ‌fernwick@krcgarden.com‌
Phone: ‌+1 905 299 5495‌

We are here to help you with your gardening needs and to ensure you feel as confident and secure in sharing your information with us as you do using our ‌Ergonomic Long Handle Garden Trowel‌ or ‌Heavy Duty Pump Pressure Sprayer‌.