‌Effective Date: May 26, 2026‌

Welcome to KRC Garden, your trusted source for premium, durable, and eco-friendly gardening tools. This Shipping Policy outlines the processes, costs, timelines, and terms associated with shipping and delivering your orders from our online store at www.krcgarden.com. By placing an order with us, you agree to the terms outlined below.

Our goal is to get our curated selection of tools—from our ‌Heavy Duty Stainless Steel Garden Trowel‌ to our elegant ‌Vintage Glass Plant Mister‌—into your hands as efficiently and reliably as possible, so you can start ‌“Growing Better”‌ and ‌“Nurturing your green space”‌ without delay.

‌1. Shipping Destinations & Service Areas‌

Currently, KRC Garden primarily ships within Canada. We are exploring options to expand our services to the United States and potentially other international destinations in the future. For the most up-to-date information on service areas, please refer to the shipping options presented at checkout on our website.

‌2. Order Processing Time‌

All orders are processed within ‌2-3 business days‌ (Monday to Friday, excluding statutory holidays) after we receive your order confirmation and payment authorization. During peak seasons (e.g., spring planting season) or promotional sales, processing times may be slightly longer, which we will communicate proactively.

Please ensure your shipping address and contact information are accurate at checkout. We cannot be held responsible for delays caused by incorrect addresses provided by the customer.

‌3. Shipping Methods, Carriers & Costs‌

We partner with reliable shipping carriers such as Canada Post, FedEx, and UPS to ensure your package arrives safely. The available shipping options and associated costs will be calculated and displayed to you at checkout based on:

• Your delivery address.
• The size, weight, and dimensions of your selected products (e.g., a ‌Portable Backpack Garden Sprayer‌ will have different shipping parameters than a set of ‌Mini Blackboard Plant Labels‌).

‌Shipping Cost Structure:‌

• ‌Standard Shipping:‌ Our most economical option. Delivery times typically range from 5-10 business days within Canada after processing.
• ‌Expedited Shipping:‌ A faster option, typically delivering within 2-5 business days after processing.
• ‌Free Shipping:‌ We occasionally offer free standard shipping promotions on orders over a specified value. Any such promotion will be clearly advertised on our Site.

You will be able to review and select your preferred shipping method and see the exact cost before finalizing your purchase. Please note that all shipping costs are ‌non-refundable‌, except in cases where an error was made by KRC Garden (see Section 7).

‌4. Estimated Delivery Times‌

Delivery times are estimates provided by the carrier and begin once the order has been shipped from our warehouse in Campbellville, ON. They do not include order processing time.

• ‌Standard:‌ 5-10 business days.
• ‌Expedited:‌ 2-5 business days.

These are estimates only. Delays can occur due to factors beyond our control, such as carrier delays, weather events, customs (for future international shipments), or incorrect address information.

‌5. Order Tracking‌

Once your order is processed and shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package’s journey. You can also check the status of your order by logging into your “My account” section on our website.

If you do not receive a tracking email within 5 business days of placing your order, please contact our customer service team.

‌6. Shipping Address & P.O. Boxes‌

• ‌Address Accuracy:‌ It is the customer’s responsibility to provide a complete and accurate shipping address. We are not liable for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, reshipping fees will apply.
• ‌P.O. Boxes:‌ We can ship to P.O. Boxes via Canada Post. However, some expedited services or couriers may not deliver to P.O. Boxes. Please select the appropriate shipping method at checkout.

‌7. Delivery Issues & Lost/Stolen Packages‌

• ‌Failed Delivery Attempts:‌ If a delivery attempt is unsuccessful, the carrier will usually leave a notice with instructions. It is your responsibility to follow up with the carrier to arrange a redelivery or pickup.
• ‌Lost or Stolen Packages:‌ KRC Garden is not responsible for packages that are lost or stolen after being marked as “delivered” by the carrier. We recommend providing a secure delivery address.
• ‌Damaged or Incorrect Shipments (Our Error):‌ If your order arrives damaged due to shipping or if we shipped the incorrect item, please contact us ‌immediately‌ (within 48 hours of delivery) at ‌fernwick@krcgarden.com‌. We will arrange for a return (if necessary) and a replacement or refund, including any associated shipping costs. Photographic evidence is required.

‌8. International Shipping (Future Consideration)‌

As we grow, we aim to serve gardeners globally. When international shipping becomes available:

• Customers are responsible for any and all customs duties, import taxes, and brokerage fees levied by the destination country. These charges are not included in the product price or shipping cost paid to KRC Garden.
• International delivery times will vary significantly by destination.
• Compliance with local import regulations is the responsibility of the recipient.

‌9. In-Store Pickup‌

At this time, KRC Garden operates primarily as an e-commerce business and does not have a public retail storefront for in-person pickup. Our operational address (7092 McNiven, Campbellville, ON) is a warehouse and administrative office, not a public store. All sales are conducted and fulfilled through our website.

‌10. Contact Information for Shipping Inquiries‌

For any questions or concerns regarding shipping, please contact our customer service team:

‌KRC Lawn Care and Snow Removal Inc. (dba KRC Garden)‌
‌Address:‌ 7092 McNiven, Campbellville, ON L0P 1B0, Canada
‌Email:‌ ‌fernwick@krcgarden.com‌ (Preferred method for shipping inquiries)
‌Phone:‌ ‌+1 905 299 5495‌

We strive to resolve all shipping-related issues promptly and fairly.

‌11. Policy Changes‌

We reserve the right to modify this Shipping Policy at any time. The most current version will always be posted on this page with the updated “Effective Date.” Changes will not apply retroactively to orders already shipped.

Thank you for choosing KRC Garden. We appreciate your trust and look forward to providing you with the tools to build your dream green space.